Back to Basics: new guest “bill of rights” makes sense

By editor | Published: February 25, 2010
  1. Guests have the right to guaranteed reservations
  2. Guests have the right to clearly stated prices and policies
  3. Guests have the right to clean hotel rooms
  4. Guests have the right to well-maintained hotel rooms
  5. Guests have the right to clean and well-maintained facilities
  6. Guests have the right to a satisfying dining experience
  7. Guests have the right to be safe and secure
  8. Guests have the right to be treated with the utmost respect
  9. Guests have the right to have all reasonable requests honored
  10. Guests have the right to have all complaints properly addressed

Click here for full “Bill Of Rights” from Guest Rights Org

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